The Geniatech management is fully aware of the problems but they prefer to sell a software that is simply not ready for the market. It killed the audio part when streaming to the iOS app and has been removed from the download site shortly afterwards.Ĭonclusion: lack of knowledge and experience in regards to Apple coding, quick and dirty fixes, no systematic quality control, no professional product management and communication and most important: lack of business ethics. It reminds me on a former experience with the 8528 that has been published after my feedback some months ago. Tried several restarts without any success. Initially, the channel search worked but after finishing the channel scan the app crashed. Of course, I used the EyeTV reporter for a proper removing before installing the 8528. Before updating to Ventura the version 8527 was more or less running stable (except of all the missing features we are waiting for since ages). Hi Il Gatto, well I just tried to install the updated 8528 onto my Mac mini M1 server. I think the version is legit but I have no inside info whatsoever. Therefore it is possible that the support-person who sent out this link as a quick fix for us early adopters simply does not have the means to post this new version to the web site. I have also been very frustrated with the transition of the product away from Elgato who have moved into another rapidly growing market quite successfully. My feeling is that the team inside Geniatech that is really working on EyeTV is rather small and doing the best they can. Hi B.! As an EyeTV-User since two decades I totally agree with most of the sentiments in your opening post. Feel free to flood these mail addresses with your (Geniatech EyeTV Support (Sales Director Geniatech headquarter (Geniatech Europe GmbH, EMEA HQ in Germany, Director is Mike Decker) It looks like thet totally unacceptable behavior of this company needs to be counteracted by the power of their customers.Īs nobody at Geniatech cares in regards to the content of this forum, all of us should send a huge amount of complaining mails to the people concerned.ĭuring my contacts with Geniatech Shenzen and Germany I collected the contact addresses listed below. Beside the legal aspects simply it is a question of business ethics. In the US of A and most probably also in the EU such a behavior would qualify for a legal battle, as Geniatech never delivered the advertised feature set and still selling this software in an unfinished and now even crashing version. Once more, we, the user community, feel frustrated and cheated by Geniatech. The result: After the update to macOS Ventura EyeTV 4 became unusable. Even now, 4 years later, EyeTV macOS is far away of being a finalised product with all the promised features – features we were used to by using the old EyeTV 3, coded by Elgato.Īnd again they missed to make use of the developer version for the new macOS Ventura 13 that was available for months before the public launch. Furthermore they used Covid-19 as an argument for not being able to deliver within an acceptable time frame. And in 2018, when Apple stopped to support the 32-bit apps, It took them 15 months to produce a kind of beta software that had a very limited feature set. Is it because of a low number of users? Certainly not as the the German director of Geniatech Europe (Mike Decker) wrote me that they have an user community with a two times seven digit number (means millions of users).įact is: Geniatech completely missed the long in advance announced transfer of the Apple world to a 64-bit OS, that already started in 2010. A lot of mails but nearly no improvement in regards to the software. referring to Apple software that does not exist anymore, listing features that are not working in EyeTV 4 anymore and using outdated Apple terms). And I made them aware of mistakes in their advertising in regards too EyeTV 4 for Macs (i.e. On their request I sent them many screen shots and software error logs. In December 2021 and January 2022 due to ongoing crashes and quality issues in general I exchanged dozens of mails with Geniatech Europe and Geniatech Shenzen.
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